Summary of Employment and Accomplishments

Senior Curriculum Developer (2006 - Present)

USHEALTH Group, Inc. - Fort Worth, Texas

• Develop online training materials for Health Insurance agents.
• Develop database and web applications in support of Marketing and Recruiting efforts.
• Conduct competitive analysis on a regular basis and report findings to management.

Independent Web/Database Developer (1997 - 2006)

Nissi Publishing, Inc. - Roanoke, Texas

• Developed hundreds of websites, most database-driven, for a variety of clients.
• Developed an E-Commerce website with back-end for CheaperThanDirt.com that initially sold an average of $1.5 Million in products online each month.
• Managed a team of developers developing a series of online communities sponsored by KLTY radio station in Dallas.
• Worked with the Richards Group in Dallas, Texas developing database applications.
• Worked on several internal web application projects with Texas Instruments.
• Developed and maintained website and several other web applications for MobileStar which became the wireless network for T-Mobile.
• Developed and maintained website applications for Millbrook, Inc., which sold its Doctor Office Management suited to General Electric.

Director of Product Education (1991-1997)

Healthcare Computer Corporation - Fort Worth, Texas

• Developed user manuals for Pharmacy, Nursing Home, Durable Medical Equipment and Patient Care products.
• Developed nationally-accredited (ACPE) continuing education courses for pharmacists relating to the use of computer software to improve their marketing, cash flow, inventory control and pricing functions.
• Developed training materials, including video training tapes for use of clients and employees in improving their knowlege of the company's software applications.
• Participated in industry standards committee in developing ANSI X-12 EDI (electronic data interchange) standards for healthcare provider invoices and claims.

Managment Consultant (1989-1990)

Silicon Disk Corporation - Grapevine, Texas

• Provided management consulting for this start-up venture engaged in the design of PC Memory Card products for laptop, handheld and notebook computers. Prepared business plan, offering memorandum, product brochures and product design specifications.
• Assisted in configuration, purchasing and implementation of in-house computers systems and software.
• Attended monthly PCMCIA standards meetings along with representatives of all major corporations developing memory card products. Edited the monthly PCMCIA newsletter. This group developed the 68-pin industry standard memory card specification that is in widespread use today.
• Assisted in the design and construction of a 20-foot tradeshow booth. Attended several national tradeshows on behalf of the company.

Contracts Administrator, Legal Liaison and Publications Manager (1987-1990)

Fox Computers, Inc. - Carrollton, Texas

• Worked with attorneys to develop a complete set of contracts for the purchase or lease of computer systems, plus hardware and software support and data processing services.
• Supervised the audit of 1200 customer accounts to reconcile billing with current configurations and contract coverage. This resulted in an increase of monthly revenue of over $10,000 a month from the existing customer base.
• Administered new contracts and renewals and insured the accuracy of billing for all contracted services.
• Provided product and company image enhancements through upgrading existing documentation, producing new manuals and providing quality assurance testing on new and revised software products.
• Produced newsletters, training and reference manuals and marketing support documentation.
• Represented the company in all legal matters. Attended trials and depositions, conferred frequently with in-house counsel and outside attorneys, testified as both an expert and fact witness, responded to discovery demands and conducted settlement negotiations. Legal disputes included faulty building construction, misrepresentation, fraud, deceptive trade practices, collection matters and protection of trade secrets. Emphasis was on minimizing the impact of litigation on Fox's business and its relations with its customers. Overall financial impact was kept to less than a third of the projected liability.

Assistant to the President (1986)

Fox Computers, Inc. - Southlake, Texas

• Directed special projects geared toward improving the products and services offered to customers.
• Functioned as an alter-ego to the president, with direct involvement in all facets of the day-to-day operation of the company, which had grown to 450 employees and $32 million in annual sales.
• Interfaced daily with Product Managers of Pharmacy, Nursing Home, Durable Medical Equipment and Office Supply systems to facilitate productive flow between these managers and the Software, Customer Service, and Sales Departments.

Director of Customer Service (1985)

Fox Computers, Inc. - Southlake, Texas

• Directed an effort that successfully upgraded computer hardware and software for over 600 pharmacy system users during a one-year period.
• Planned and conducted state and local user meetings throughout the country to meet with customers, hear their complaints and suggestions and initiate corrective action as appropriate.
• Established a centralized 40-person Customer Service Call Center, which provided telephone support to over 4,000 users of eleven different types of pharmacy computer systems nationwide.
• Implemented one of the earliest Automatic Call Distribution (ACD) telephone systems for the the Customer Service Department which handled in excess of 700 inbound calls a day.
• Designed and implemented a computerized Call Tracking/Workorder system for the customer service and field service departments.
• Combined formerly separate telephone support, hardware support and dispatch functions under one department to eliminate gaps in customer support.
• Implemented an escalation policy to insure customer problems that were not resolved as a matter of routine were quickly brought to management's attention.
• Established training, cross-training, review and reporting procedures for the customer service department.
• Managed sensitive customer issues that were the result of the merger of three separate companies, with three separate cultures into one entitiy.
• Managed a team of account representatives to address specific issues raised by dissatisfied customers.
• Identified and resolved customer problems, negotiated settlements, restored business relationships, collected disputed accounts and interacted daily with all members of the company management team. 

Vice President of Operations (1983-1984)

TBL, Inc. - Southlake, Texas

• Managed all accounting, tax, administration, manufacturing and inventory control functions.
• Managed automobile and aviation fleets.
• Established cost-containment procedures and policies for travel and entertainment expenses.
• Managed all matters pertaining to occupancy, including building leases and facilities maintenance.
• Combined the accounting and administrative departments of three merged companies.
• Conducted an extensive search for a Management Information System (MIS), accounting and inventory control system and began the implementation of the selected system.
• Managed the planning and construction of a 93,000 square foot facility, including the interior and electrical finish out, furnishing and occupation of the building.

Production Manager (1980-1983)

TBL, Inc. - Southlake, Texas

• Brought to this new company approximately 400 customer accounts that had been abandoned by my previous employer. By offering services and products to this customer base and generating new sales based on the referrals, the company went from $0 to $10 million in annual sales within three years.
• Established a production department, assuming responsibility for all phases of production, procurement and inventory management.
• Assembled, tested and delivered an average of 33 pharmacy computer systems per month.
• Hired and trained Field Service Technicians, Customer Service Representatives, production personnel, a Field Service Manager and a Marketing Manager.
• Wrote the first complete manual for the phramacy computer system the company developed and sold. Also wrote manuals for classroom training, environmental specifications and technical reference.
• Conducted user meetings and training classes for customers and employees.
• Managed a program to upgrade software and exchange hardware for over 100 pharmacy computer systems in the field during a three-month period.
• Established procedures for hardware and software quality assurance testing and managed those functions.

Field Service Technician, Chief Pilot and Service Manager (1977-1980)

V.C. Brown, Inc. - Fort Worth, Texas

• Originally employed as a pilot/field engineer, servicing pharmacy computer systems throughout the United States.
• Managed a fleet of eight single and twin-engine aircraft and the scheduling, training and assignments of fourteen pilots/technicians.
• Took over an ineffective and non-profitable field service organization, and by establishing zone pricing, territory assignments and minimum equipment and skill levels, turned the department's revenue and performance around to acceptable levels within six months.

Assistant Airport Manager, Charter Pilot and Flight Instructor (1975-1977)

Jeff Meaders Air Service - Oxford, Mississippi

• Conducted student pilot training for ROTC and private students, beginner through Commercial PIlot.
• Flew on-deman charter flights for various businessmen, attorneys, and major corporations.
• Provided aerial forest fire surveillance for the U.S. Forestry Service.
• Assisted in day-to-day airport operations, including aircraft storage and fueling, student training and air taxi.

Warrant Officer Aviation - US Army (1970-1975)

• Medical evacuation pilot, Instructor Pilot, Aviation Maintenance Officer and Maintenance Test Pilot
• Served one-year tour in Vietnam as a Medical Evacuation helicopter pilot (October 1971 - September 1972)
• Established a program for providing 24-hour-a-day, all weather helicopter ambulance service to both civilian and military personnel within the state of North Carolina.
• Conducted frequent flight training missions with air crew members engaged in aeromedical evacuation.
• Supervised and scheduled all minor and major repairs, plus routine maintenance for a fleet of turbine-powered UH-1H helicopters.
• Trained pilots in nap-of-the-earth flight operations and navigation.
• Responsible for maintaining proficiency and flight standards for fourteen army aviators.

Reason for This Page

Resumes are generally expected to be short, highlighting only the most recent accomplishments. I'm not looking for a job, so am not really concerned with an up-to-date, impressive resume highlighting my most recent accomplishments.

As the years go by, even I tend to forget some of the things I've been privilged to participate in. Recently, I came across a file with some old resumes and decided to put it all together as a record for no other reason than to help me remember the things I've done. That's what this page is all about.